5 Reasons to Consider Live Services for Dynamics 365 Customer Engagement

Learn more about how Live Services from Avantiico can transform your business from reactive to proactive today.

Introduction

Modern businesses need modern support-plan models. It is truly that simple. Functioning as a business while only leveraging traditional break-fix support is time consuming for your internal resources, and in turn, expensive. Furthermore, it does not offer your business or your IT team the opportunity to become preemptive. Often times, then can lead to a greater need for break/fix support, instead of focusing on strategic decision making regarding your business applications.

Having a holistic support plan and dedicated team of specialized experts is priceless. Not only can a Microsoft Partner alleviate the stress of managing your support needs, but they can reallocate your priorities. By freeing up time that would usually be spent managing IT issues, Live Services from a Microsoft Partner like Avantiico will allow you to drive efficiencies and focus on a customer-centric business model.

Microsoft’s Dynamics 365 Customer Engagement is a Customer Relationship Management (CRM) solution that can improve your company’s marketing skills, increase revenue, and deliver quality service to customers. This blog post will detail the 5 key reasons why adapting Live Services for Dynamics 365 Customer Engagement will improve the over-all functionality within your business and increase your resource’s time-to-value.

Why is Live Services Important?

According to Fortuna, “About 46% say outsourcing lets them access skillsets that aren’t available in-house”. A Managed Service Provider (MSP) is a connection to expert knowledge and skillsets at a fraction of the cost of hiring or training an IT team. With Live Services, clients are offered 24-hour support, resulting in around the clock peace of mind. In a time where things are moving as fast as ever, whether it be software updates or a pandemic that drives a remote work movement, a dedicated team of IT professionals is a necessity. With years of experience a Live Services team can help drive your organization forward while simultaneously preparing you for that growth.

5 Reasons to Consider Managed Services for Dynamics 365 Customer Engagement:

As discussed above, an MSP can be a valuable addition to your organization. Listed below are five reasons to choose a Live Services Plan from Avantiico.

Tailor Support Plan to Your Dynamics 365 Customer Engagement Applications

Dynamics 365 Customer Engagement is made up of a number of CRM Business Applicatins, including Dynamics 365 Sales, Customer Service, Marketing, and Field Service. In some cases, businesses are currently running one or two applications, and thus have no support needs for the others. Avantiico can curate a support plan custom to the business applications you are live on, all while keeping in mind your product roadmap and future scalability.  By having a core support plan for your foundation actions, you can focus your budget on the areas that hurt the most. Avantiico also provides support plan add-ons that can be selected separately  to adjust your plan as needed.  These add-ons include environment updates, critical incident support, licensing reviews, and more.  Selecting a plan that is perfectly tailored to your organization also allows you to spend time on optimizing applications and driving user efficiency. Additionally, tailoring your Live Services plan develops flexible scalability and leaves room for organizational growth.

Specialized Guidance and Support

A major stressor in most businesses is not having efficient processes. In order for a business to be successful, processes and practices must always be moving forward. Investing in a Managed Service Provider (MSP) alleviates the pressure of always having to improve, because we can do it for you. A Microsoft Partner offers you exclusive access to Microsoft resources and can advise how they can be utilized within your unique organization. Additionally, this support is perfectly tailored to your requirements, growing with you, and addressing all your continuously developing needs. Live Services is different from other Managed services because it is designed as a continuous, and holistic approach. Meaning, no matter the complexity of your Microsoft ecosystem, a Microsoft Partner like Avantiico can offer specifically curated assistance around the clock.

Live Services Keeps You Up-to-Date

If you are running a business, keeping up with your systems may not be the highest on your list of priorities. A Live Services plan will keep you notified of new releases and provide regular updates. One of the main caveats of new updated technology is not having updated users. An MSP can provide consistent training on updates and moderate the changes in your workflow. Additionally, a Live Services provider like Avantiico can offer specialized advice on how to make use of these updates within your organization.

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Improve Employee Performance

With Microsoft Dynamics 365 Customer Engagement, you can improve client connections, but it may be difficult to keep track of how well your employees are adapting to new features. With a tailored Live Services plan admin and users alike can gain valuable peace of mind. An MSP can empower your employees to utilize new features, ultimately reducing downtime and expenses at the same time. This additional help can  get your IT team out of support tasks and enable them to work on more strategic initiatives. Critical incident support is also a vital aspect that is incorporated into a Live Services plan. This means that you and your IT team can operate knowing you have around-the-clock support. All of these benefits together create a seamless, pain-free performance improvement. A Microsoft Gold Partner like Avantiico can support you on your efficiency enhancement journey.

Enhance Over-All Business Agility

One main downfall of most organizations is reactive support. Live Services for Dynamics 365 Customer Engagement can turn your support from reactive to proactive and preemptive responses. Finding problems and fixing them before they create significant damage is a game changer in today’s world. With a Microsoft Gold Partner by your side, you can receive advanced analytics allowing you to plan for the future of your organization. By investing in an MSP, you are driving continuous improvement and growth, increasing your business agility, and always staying one step ahead of your competitors.

Conclusion

Dynamics 365 for Customer Engagement is a powerhouse and worrying about IT issues and the downtime involved can be a huge stressor when it comes to running a business. A Live Services plan from a Microsoft Gold Partner like Avantiico is a single solution source for all your organization’s efficiency and support setbacks. Avantiico provides tailored support with you in mind, streamlining success with supported and adaptable services that can take your business to the next level.