Top 1 % Microsoft Managed Service Provider | Get Back to Standard
Every Month, Risk Hardens Across Your Ops and Reputation. Restore Control with Top 1% Microsoft Managed Services.
A chaotic, disjointed system is a breeding ground for silent risk. Work with a Microsoft managed service provider who can manage and optimize complex applications to bring order to the chaos of underperforming systems with absolute governance.
Gain solution-first, proactive, and 100% onshore Microsoft managed solutions, planning, and guidance directly from a single source: a dedicated, seasoned expert.
Skip MSFT’s long wait times.
Breathe easy during times of crisis.
And finally lead with confidence.
100% Onshore Support & Priority Issue Escalation with a Microsoft-Certified Partner
Why Avantiico?
Because You Should Be Running the Show, Not Running Fire Drills for Failing Systems.
Expert, Onshore Ownership
600+ years of collective Dynamics 365 experience.
One onshore MSP team who knows your business and prevents avoidable disruptions.
Deep Microsoft Expertise
146,000+ users supported across 9 countries.
Azure, Finance, SCM, integrations, One Version, Copilot, Power Platform, AI Agents, and more — fully covered.
Proactive. Zero-Surprise Support
One trusted expert who knows your business.
Avoid public failures with guidance that stops issues before they spread widely.
Meet the Certified Microsoft Solutions Experts & Microsoft MSP Partners Who Own Your Microsoft Environment Outcomes
With a Microsoft managed service provider like Avantiico, you’re not routed through a rotating queue or bounced between specialists who don’t know your environment or account history. You’ll be supported by a dedicated, responsive, onshore Microsoft solutions expert who operates with a clear system of ownership and understands your system, industry, and what’s at stake. Every client has a single accountability owner and Microsoft-certified solutions expert, supported by specialists. Not a rotating bench.
Application Lifecycle Expert – Building on two decades of Microsoft implementations & engagement management
Support Services Manager and Senior Solution Consultant – Microsoft Dynamics AX and 365 for Finance and Supply Chain
Microsoft-Certified Dynamics 365 CRM and Power Platform Solution Architect Expert and Engineer
EXTENDED MICROSOFT MANAGED SERVICES CAPABILITIES
Specialized Microsoft Managed Services for Modern Business
Your Dynamics 365 environment extends beyond core support—from AI and automation to data, integrations, and system recovery.
We bring structure, accountability, and expertise across your Microsoft ecosystem so everything stays connected, optimized, and under control.
Core Support Services
Extended Support & Services
Microsoft Dynamics 365 Managed Services
Prevent disruptions before they impact your business. We resolve errors, monitor your environment, support One Version updates, and fix integration issues—so your Dynamics 365 system stays stable, predictable, and under control.
Learn more →Dynamics 365 Finance Managed Services
Keep your D365 Finance environment compliant, reliable, and optimized. We eliminate bottlenecks so your finance operations stay accurate, efficient, and audit-ready.
Learn more →Dynamics 365 User Adoption
Drive consistent usage across your organization. We help establish governance, improve visibility into user behavior, and ensure your teams are using Dynamics 365 correctly and efficiently.
Learn more →Microsoft Cloud Infrastructure Management
Maintain a stable, high-performing environment. We monitor system health, manage environments, and optimize performance, so your Microsoft ecosystem runs smoothly and reliably.
Learn more →Dynamics 365 Training
Equip your team with role-based training that reduces dependency on support. We help users build confidence, improve accuracy, and operate your system effectively day-to-day.
Learn more →Platform & Workload Support
- Dynamics 365 Supply Chain Support
- Microsoft Copilot Support
- Microsoft 365 Support
- Microsoft Fabric Support
- Power Platform Support
When Should You Partner with an Advanced Microsoft Managed Service Provider? If You Have to Ask, the Answer is Now.
6 Signs You Need a Microsoft Managed Service Provider
- You keep firefighting outages, audits, and surprise upgrades.
- Visibility is poor, data feels unreliable, and decisions feel risky.
- The backlog grows while your partner misses commitments.
- Leadership wants answers you can’t provide with confidence.
- You’re paying for capabilities no one implements or uses.
- You can’t tell if it’s training or support—the answer is yes.
If you already work with a MSFT managed service provider, but you are still noticing these signs, it’s time for a second opinion. Embrace the future of Microsoft Manged Servie Providers with Avantiico.
6 Signs You’re Not Using All Microsoft Modules Available
- You keep discovering licensed tools you didn’t know existed.
- Teams use manual workarounds instead of built‑in automation.
- Licenses don’t match roles, so paid features sit idle.
- New AI and analytics remain unused without ownership.
- Your system map is unclear and data flows undocumented.
- There’s no owner for adoption; initiatives stall without roadmap.
If you are missing what you already have, learn the top Microsoft features and modules you don’t know you should be using.
Book a Microsoft utilization audit today.
Our Microsoft Partnership Credentials
As a certified Microsoft Solutions Partner, we hold specialist designations across Business Applications, Finance, Supply Chain, Support Services, and Modern Work — reinforcing our depth in Dynamics 365 environments.
a Verified Top 1% Microsoft Managed Service Provider
What’s the Microsoft Support Services Designation?
Avantiico is one of only 30 organizations to earn the Microsoft Support Services Designation, distinguishing us as a top 1% Microsoft managed service provider (MSP).
Receiving this designation requires a Microsoft managed services partner to conduct comprehensive, ongoing, and independent audits of customer satisfaction, service commitments, and support team expertise. This designation validates our:
- Proactive solutions.
- Urgent, expert, onshore support that solves issues when you have them.
- Guarantee to not send you in circles with offshore call centers.
Replace frustration with fixes and risk with governance by enlisting premier Microsoft managed support services.
Certified & Expert-Led Microsoft Managed Services Solutions
Experience That Reduces Risk
Microsoft Solutions Partner Since 2006
Microsoft-Certified Dynamics 365 Specialists
One Accountable, Onshore Microsoft Managed Service Partner
Who Needs Microsoft Managed Services?
Our Microsoft managed support services are built for leaders who demand uptime, performance, and precision across every function to keep everyone in your organization supported and moving forward.
BUSINESS LEADERS
finance & operations
IT & system owners
program stakeholders
DATA YOU CAN DEFEND
Make decisions with timely, trusted metrics, not guesses or stale reports.
ONE WAY TO WORK
Run the business on governed processes that actually get followed.
REAL‑TIME VISIBILITY
See risk, spend, and performance in dashboards you’ll stand behind.
ADOPTION THAT LASTS
Enable teams to use what you’re paying for—consistently.
RELIABLE PERIOD CLOSE
Close on time with reconciled data, controlled changes, and fewer surprises.
ENFORCED CONTROLS
Standardize approvals, access, and audit trails across entities and tools.
TRUSTED FINANCIAL DATA
Protect data quality from transaction through reporting and analytics.
AUDIT‑READY ANYTIME
Produce evidence, logs, and ownership without a scramble.
PREDICTABLE CHANGE
Ship updates safely with impact analysis, testing, and rollback plans.
HARDENED ENVIRONMENTS
Keep identities, endpoints, and integrations governed across clouds.
LESS TICKET NOISE
Fix root causes fast, and retire repeat incidents for good.
CLEAR ACCOUNTABILITY
Know who owns performance, security, and compliance—no handoffs.
VISIBLE GOVERNANCE
Define decision rights, SLAs, and escalation paths everyone follows.
ALIGNED ROADMAPS
Prioritize work where business value, risk, and readiness intersect.
CLEAN HANDOFFS
Move smoothly between delivery, security, IT, and finance.
MEASURABLE MOMENTUM
Track adoption, outcomes, and risk reduction—not just activities.
An End-to-End Microsoft Managed Services Process
Before You Get More D365 Customizations, Check What You Already Have…
We can help you determine whether you’re facing an optimization gap or a deeper systemic issue that requires more extensive support and customization.
Hidden or Unused Dynamics 365 Features
Most leaders don’t realize they’re only using 40-60% of the features they already pay for. That’s a utilization and user problem, not a customization problem.
Licensing and Compliance
More than half of Dynamics 365 environments are overspending or under-licensed without knowing it and need Dynamics 365 rights management services from a Dynamics 365 licensing optimization expert.
Agentic AI Prompting and Engineering
Most companies aren’t using Copilot/AI agents correctly – not because the tech is bad, but because leaders like you haven’t been taught how to properly prompt it, requiring Agentic AI support for Dynamics 365.
An Elevated Microsoft Expert Managed Service Provider
What Agentic AI Support Services Does Avantiico Offer?
You shouldn’t have to learn Copilot Studio or build agents from scratch to get the most out of AI. You deserve AI that actually works for your business. Our agentic AI Microsoft support services include:
- Pre built Microsoft agents tailored to your needs
- Prompt engineering support so AI executes exactly what you intend
- Ongoing tuning so agents don’t drift or break
- Human oversight to ensure accuracy, compliance, and control
- End to end deployment across your Microsoft ecosystem
Would you pass a surprise audit tomorrow?
If you have to think about it, you’re at risk. Licensing should give you control, not confusion, waste, or surprise invoices.
As a premier Microsoft-authorized partner, Avantiico’s fixed‑fee Microsoft Licensing Review ($1,500 or $3,000)restores clarity and governance over spending and eliminates unnecessary risk that costs substantially more.
As part of a simple Microsoft 365 licensing managed services engagement, you get:
- A complete license + rights usage snapshot
- A list of licenses you can reduce, reassign, or retire
- Concrete savings opportunities
- A clear recommendation on what to buy and what not to
- A roadmap to stay compliant and avoid audits
Premier Microsoft Managed Services on Your Terms
Tiered Microsoft Managed Services Plans We Offer
We know every company faces unique challenges, often related to specific industries and markets. That is precisely why we provide support focused specifically on your field.
Whether you are seeking managed M365 services for US finance firms or a reliable Dynamics 365 supply chain partner for your scaling business, we can help.
Get industry-ready systems, tighter controls, and solutions proven to work in environments like yours.
A Microsoft Managed Services Provider with Deep Industry Expertise.
Avantiico's Industry-Specific Microsoft Managed Services
Third-Party Logistics
Learn moreWarehouse & Distribution
Learn moreManufacturing
Learn moreRetail & E-Commerce
Learn moreProperty Management
Learn moreFranchise Management
Learn moreFinancial Shared Services
Learn moreMergers & Acquisitions
Learn moreSports & Entertainment
Learn moreResolve Your Issue with Certified Microsoft Solutions Experts
If your organization is on the Microsoft ecosystem and needs a reliable managed services provider, we can help. Start the conversation below and an Avantiico team member will be in touch. Find a partner and Microsoft managed services provider today.
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FAQs about Microsoft Managed Services
Whether you are considering making getting started investing in your company’s future or switching providers, it’s normal to still have questions. As a top 1% third-party managed service provider for Microsoft, we are more than happy to answer them for you.
What Are Your Actual Response Times for Microsoft Support Requests?
While our formal SLA defines response windows of up to 8 business hours for Core Applications and 12 business hours for Extended Applications, our real‑world performance is much faster.
Most clients hear from their designated onshore expert within 1–2 hours — often sooner.
Here’s what that means for you:
- You don’t wait a full business day wondering if your issue is being looked at
- Your ticket is acknowledged and triaged by your actual expert, not a queue
- Critical issues jump to the front immediately
- You get clarity fast — not silence, ambiguity, or “we’ll get back to you”
Our SLA exists to set a minimum safety net.
Our delivery exists to restore control, reduce risk, and make sure you never feel like your issue is disappearing into a void.
How Do Microsoft Managed Services Reduce Costs?
They eliminate the need for a large in-house IT team and offer fixed-price support that minimizes surprise costs you might face.
I Have Already Worked with a Microsoft Managed Services Provider. Can I Still Work with Avantiico?
Yes, most of our clients come to us after working with another provider that couldn’t deliver. We take over environments every day, stabilize what’s broken, eliminate recurring issues, and restore clarity and governance without disrupting your current operations.
Do I Need a Long-Term Contract with a Microsoft Managed Service Provider?
No. Avantiico offers ad‑hoc support, bridge plans, prepaid hours, and annual managed service agreements, so you get the flexibility you need without long‑term lock‑ins.
Who’s Actually Supporting You with Microsoft Managed Solutions?
To illustrate the difference between who’s support you with Microsoft managed services with competitors or your current partner and what it looks like with Avantiico, here is a table:
| Â |
Current Partner |
Microsoft Direct |
Avantiico |
|
Support Team |
Junior offshore techs |
Large queue, rotating agents |
Senior D365, Azure, M365 experts |
|
Ownership |
“We’ll escalate” |
No ownership |
Full environment ownership |
|
Escalation |
Slow, unclear |
Unpredictable wait |
Priority routing + named experts |
|
Transparency |
Low |
Low |
Full visibility + reporting |
|
Outcomes |
You absorb the blame |
You absorb the blame |
You look in control and prepared |
What’s the Difference Between Getting Support from a Microsoft Managed Service Provider vs. Getting Support from Microsoft?
Microsoft provides broad, generalized support. A managed service provider delivers personalized, environment‑specific support from engineers who know your system, your integrations, and your history—resulting in faster fixes and proactive prevention.
Do You Offer 24x7 Support?
Yes. For clients requiring round‑the‑clock responsiveness, Avantiico provides 24×7 coverage with senior on‑shore engineers who understand your environment and can resolve issues without handoffs or delays.
What actual support does Avantiico provide for Microsoft‑managed solutions?
Avantiico does not provide “ticket forwarding” or passive oversight. We take direct ownership of your Microsoft environment outcomes. As a top 1% Microsoft Managed Service Provider, our support goes beyond Microsoft’s baseline services to deliver proactive, expert-led control across your ecosystem. That includes:
- A dedicated, onshore Microsoft-certified expert who knows your environment, history, and business risk — not a rotating queue
- Application and platform support across Dynamics 365, Azure, Microsoft 365, Power Platform, Copilot, Fabric, and integrations
- Proactive monitoring and issue prevention, not reactive firefighting after failures impact leadership or customers
- One Version and update readiness, including testing, risk assessment, and remediation before changes go live
- Priority escalation and faster resolution without long Microsoft wait times or offshore handoffs
- Governance, adoption, and optimization, ensuring you actually use and control the tools you’re paying for
In short, Microsoft manages the platform. Avantiico manages the risk, performance, and accountability.
You own outcomes — we make the technology predictable, visible, and defensible.
Yes, when you work with our team, you will work with a Dynamics 365 Finance and Operations apps solution architect expert and Dynamics 365 AI expert, both of whom are dedicated to you’re account. With a premier Microsoft Dynamics 365 Finance Partner by your side, you will be able to achieve the automation you need to realize your organization’s full potential.