Dynamics 365 Customer Service
AI-Enabled Software to Elevate Customer Satisfaction
Deliver personalized, AI-powered customer service with Dynamics 365 Customer Service — built to streamline operations, improve satisfaction, and give every agent the full customer story at their fingertips.
What Is Dynamics 365 Customer Service?
Dynamics 365 Customer Service enables businesses to provide faster, smarter support by equipping every agent with a comprehensive view of each customer, AI-powered predictive insights, and the necessary tools to resolve issues across all channels from a single platform. Whether customers contact you via phone, email, chat, or social media, your team can respond consistently and confidently – turning each interaction into an opportunity to strengthen relationships.
Key Features of Dynamics 365 Customer Service
Case Management
Automatically capture and route cases to the right agent based on skills and urgency – speeding up resolutions and keeping customers happy.
Customer Analytics
Track customer sentiment, behavior, and journey trends to proactively improve satisfaction and spot risks before they escalate.
Customer Interactions
Offer seamless service across every channel — from email to social — with full customer history and pre-written templates at your agents’ fingertips.
Agent Desktop
Give every agent a 360-degree customer view, integrated with Microsoft Teams and a knowledge base — so they always have the right answer, fast.
Self-Service & Chatbots
Empower customers to find answers on their own with intelligent chatbots and a searchable knowledge base — reducing agent workload.
Support Terms & SLAs
Define service levels and automate escalation rules — ensuring high-value customers get the priority treatment they expect.
Avantiico’s D365 Customer Service Offerings
From design and deployment to ongoing optimization, we’ll ensure your Dynamics 365 Customer Service license aligns with your needs and goals— and that your team feels confident using it.
Implementation Services
We configure Dynamics 365 Customer Service to match your processes, ensuring smooth adoption from day one.
Learn moreCustomization & Configuration
We know your business is unique; our team will tailor fields, workflows, and automation to match your specific workflows.
Learn moreDynamics 365 Support Services
Keep your system secure and running smoothly with 24/7/365 managed services for your Dynamics 365 Customer Service.
Learn moreTraining & User Adoption
Ensure your team is familiar with and confident in their Dynamics 365 Customer Service expertise post-implementation.
Learn moreLicensing
Get expert guidance and overcome common licensing challenges like unclear agreements, underutilized tools, and risky audits.
Learn moreBenefits of Dynamics 365 Customer Service
Unify and personalize your customer engagement with Dynamics 365 Customer Service. With omnichannel engagement, AI predictions, and a unified view for each customer, you – and your clients – will enjoy a hassle-free customer experience.
Omnichannel Engagement
Meet your customers wherever they are – via email, chat, phone, or social media—with a seamless, unified experience.
AI-Powered Insights
Surface the right answers and next steps automatically so your agents can resolve cases faster.
Unified Customer View
Every case, every purchase, every interaction – all in one place for more intelligent, personalized service.
Dynamics 365 Customer Service Pricing
Pricing for Dynamics 365 Customer Service starts at $50 per user per month, and is split into three buckets: Customer Service Professional, Customer Service Enterprise, and Customer Service Premium.
Professional
$65
Per User/Month
Includes: Case management, Knowledge management, Microsoft 365 integration, Basic analytics
Enterprise
$105
Per User/Month
Includes: All Professional features, AI-driven insights, Unified routing, Enhanced analytics, Teams integration
Premium
$195
Per User/Month
Includes: Contact center integration, Voice channel support, Self-service chatbots, AI-generated summaries
Avantiico: Your Trusted Partner for D365 Customer Service
Since 2006, leading brands have trusted Avantiico to implement, customize, and support their Dynamics 365 Customer Service systems. With deep expertise and a customer-first approach, we help you unlock faster resolutions, happier customers, and smarter service operations.
+
Microsoft Product Users Supported
Billion
Transacted Annually on Avantiico Solutions
Hours of D365 F&SCM Experience
Let’s Unify & Personalize Your Customer Engagement
Ready to personalize your customer interactions, leverage omnichannel engagement, and make the most of your Dynamics 365 Customer Service license?
Contact us below and an Avantiico team member will be in touch.
5 Benefits of Working With Dynamics 365 Finance Consultants
10 Benefits of Using Sales Accelerator in Dynamics 365 Sales
10 Reasons to Consider Microsoft 365 Managed Services
2023 Year in Review at Avantiico
4 Benefits of Working with Dynamics 365 Supply Chain Consultants
5 Important Ways to Stay Sales Tax Compliant